🛡️ PLAY SAFE · PLAY SMART · CO999
co999 is committed to giving Pakistani players the tools, knowledge, and support they need to enjoy cricket betting and casino games safely — and to step away when it stops being fun.
18+ ONLY
Available to all registered Pakistani players — accessible directly from your account settings, 24/7.
Set daily, weekly, or monthly caps on how much PKR you can deposit into your co999 account. Once a limit is active, it cannot be increased for 24 hours — giving you real protection against impulse top-ups during a losing streak.
Define the maximum amount in PKR you are willing to lose over a set period. When your loss limit is reached, co999 will automatically restrict further betting activity for the rest of that period — no exceptions.
Set reminders that notify you how long you've been playing. Time passes quickly during a live PSL match or a slot session — co999's session reminders help you stay aware without interrupting the experience.
Take a temporary break from co999 for 24 hours, 7 days, or 30 days. During a cool-off, your account remains open but all gambling activity is suspended. Your balance is safe and intact when you return.
Self-exclusion permanently or indefinitely closes your co999 account to real-money gambling. This is a serious, enforceable step — co999 will not accept new registrations or marketing re-engagement from self-excluded players.
co999's English-speaking support team is available around the clock via live chat. If you feel your gambling is becoming a problem, reaching out to support is always the right first step — they can activate limits or initiate exclusion immediately.
co999 is strictly and exclusively available to persons aged 18 years or older. This is not a guideline — it is a hard rule enforced at registration, KYC verification, and withdrawal.
Age verification is multi-layered and mandatory — not optional.
At sign-up, every co999 user must confirm they are 18 or above. Providing a false date of birth is a breach of co999's Terms & Conditions and may result in permanent account closure with balance forfeiture.
co999's KYC process requires submission of your CNIC (Computerized National Identity Card) or equivalent identity document. Since CNIC is issued only to Pakistanis aged 18+, this provides a reliable age gate.
Before processing any withdrawal, co999 confirms that the account holder's verified age meets the 18+ requirement. No withdrawal is released without completed age verification on file.
If co999 discovers at any point that an account belongs to a person under 18, the account is immediately closed, gambling activity is cancelled, and any deposits are returned. No exceptions apply.
👨👩👦 Parents and guardians in Pakistan: If you believe a minor has accessed co999, contact our support team via live chat immediately. We will investigate and take action within 24 hours.
Honest self-assessment is the first step. co999 encourages all Pakistani players to check in with themselves regularly.
Gambling is meant to be entertainment — something you do with spare money, in spare time, for enjoyment. When it starts bleeding into your budget, your relationships, your sleep, or your work, it has stopped being entertainment. Problem gambling is more common than most people admit, and recognising it early makes a genuine difference to outcomes.
co999 has seen players from Karachi, Lahore, and Islamabad reach out for support, and in each case, the earlier the conversation happened, the easier the path forward was. There is no shame in needing a break — taking control is what strong players do.
Ask yourself the following questions honestly. If you answer yes to several of them, co999 strongly encourages you to use the responsible gaming tools available in your account settings or contact support directly.
❓Do you bet more money than you originally planned to?
❓Do you feel restless or irritable when you try to cut down on gambling?
❓Have you lied to family or friends about how much you gamble?
❓Do you chase losses — betting more to try to win back what you lost?
❓Has gambling affected your work, studies, or family responsibilities?
❓Do you gamble with money you need for essentials — rent, groceries, bills?
❓Do you think about gambling even when you're not doing it?
🛡️ If you answered yes to three or more questions, please consider activating a deposit or loss limit, or taking a cool-off period via your co999 account settings. For serious concerns, use the self-exclusion tool or contact support immediately.
Problem gambling doesn't only affect the player. If you're concerned about someone you know in Pakistan, these signs matter.
If you recognise these signs in someone close to you, approaching the conversation with empathy rather than judgment tends to get better results. Acknowledge the problem without shaming the person, and help them take a practical first step — like activating self-exclusion on co999 together.
| Healthy Gambling ✅ | Problem Gambling 🚨 |
|---|---|
| Betting with entertainment budget | Betting with essential funds |
| Accepting losses calmly | Chasing losses compulsively |
| Setting time and money limits | Ignoring or overriding limits |
| Stopping when you want to | Feeling unable to stop |
| Gambling is one of many hobbies | Gambling dominates all thoughts |
Self-exclusion is co999's most powerful responsible gaming tool. Here's exactly how to use it.
Access your co999 account from any device. Self-exclusion can be initiated at any time — you don't need to wait for a support agent or specific hours.
Navigate to the Responsible Gaming section within your co999 account settings. All tools — deposit limits, loss limits, cool-off, and self-exclusion — are grouped here.
Choose your exclusion period — 6 months, 1 year, 5 years, or permanent. Read the confirmation carefully. Once confirmed, self-exclusion is active immediately and cannot be reversed during the selected period.
Your account is suspended, all marketing communications are stopped, and co999 will not accept new registrations from your details. Your PKR balance remains safe for withdrawal after the exclusion period ends.
💬 Need help activating self-exclusion? co999's 24/7 live chat support can walk you through the process in real time. You can also request that a support agent activate it directly on your behalf — simply say "I need self-exclusion" and the team will act immediately.
co999 encourages every Pakistani player to follow these practical guidelines — especially during high-excitement events like PSL season.
Decide your session budget in PKR before you log in to co999 — not while you're already playing. A pre-set budget is far easier to stick to than one you set mid-session when emotions are running high during a PSL chase.
PSL cricket is exciting regardless of your bet outcome. The best co999 players bet to enhance their enjoyment of the match, not to compensate for earlier losses. If you're frustrated after a bad over, it's the right time to step away.
Set a session time limit in co999's account settings. Even 90 minutes can feel like 20 minutes when you're deep into a live cricket betting session. Session reminders keep you anchored to real time.
co999 only accepts deposits from your own registered payment methods. Never borrow money — from friends, family, or any source — to fund gambling. If you can't afford to deposit from your own funds, it's time to stop for the day.
Using co999 as a way to escape stress, depression, or personal problems is a warning sign. Gambling should be a leisure activity, not a coping mechanism. If that's the reason you're opening the app, please reach out to someone you trust first.
co999's account settings let you review your full betting history, deposits, and time spent on the platform. Make it a monthly habit — the same way you'd check your JazzCash or Easypaisa transaction history.
co999's support team is available 24 hours a day, seven days a week, including during PSL nights, Eid, and weekends. The team is trained not just in technical account support but in how to have sensitive conversations around responsible gaming — without judgment.
If you are struggling with your gambling behaviour, or if you simply want to activate a limit or cool-off period, reaching out to co999 support is the right move. You will not be shamed, you will not be talked out of taking a break, and you will not be offered a promotion to stay. The team's job in these conversations is to support your decision — whatever it is.
Contacting co999 support is also the right step if you believe someone close to you is misusing their account, or if a minor may have gained access to an account.
📧 Email: [email protected] (plain text — not a clickable link)
💬 Live Chat: Available 24/7 on co999.app — average response under 3 minutes
⏱️ Response time for responsible gaming requests: Immediate via live chat.
Account settings → Responsible Gaming → Self-Exclude
Account settings → Responsible Gaming → Deposit Limits
Account settings → Responsible Gaming → Cool-Off Period
Open the live chat widget on any co999 page — available 24/7.
co999 is Pakistan's home for cricket betting and casino entertainment — built for players who enjoy the game responsibly, with the tools to stay that way.
18+ Gambling is entertainment, not income. Never bet more than you can afford to lose. If gambling stops being fun, please use co999's self-exclusion tool.